Next-Gen Enterprise | CiYun Tech: Unlocking Potential in the "Comprehensive Window" Market Through Deep Insights

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In the past, handling services required visiting multiple departments and counters. Now, a single queue ticket allows you to complete everything at this kiosk—truly convenient! We've transformed from processing individual tasks to providing end-to-end, all-in-one service packages for businesses and citizens.

Hunan Ciyun Technology Co., Ltd. (hereinafter "Ciyun Tech") operates a Comprehensive Window System for administrative service centers. This platform enables staff to deliver services and supports pre-review, queue management, document intake, acceptance, and deficiency correction. It is a key tool in advancing the "one door, one window, one time" reform, reflecting integration levels and serving as an indicator of collaboration between administrative service centers and business departments. To improve efficiency and address challenges such as complex procedures and long processing times for businesses and citizens, Ciyun Tech has launched the "Smart All-in-One Comprehensive Window" device, streamlining access and accelerating administrative approvals.

From "High-Speed Document Scanner" to "Smart Integrated Service Kiosk": The Evolution of the Product

Wen Yonghui: When the company was first established, we primarily developed simple government service devices, such as our initial product, the document camera. However, as digital infrastructure has advanced in recent years to meet the needs of enterprises and government agencies, we have expanded our portfolio to include a wide range of products: smart interactive terminals, queue management systems, all-in-one touchscreen kiosks, and education-meeting all-in-one units.

Currently, this "Intelligent Integrated Smart Window" leverages AI-powered text and image recognition alongside machine learning. Built upon a meticulously organized framework of government services, it deeply analyzes business logic for process reengineering to construct knowledge graphs and approval rule models. This system assists front-line staff in improving document collection efficiency, enabling businesses and citizens to fully experience the speed and convenience of "one-stop" and "single-window" approvals. It transforms government services from simple transaction processing into an intelligent service experience.

Military Spirit: Enabling seamless coordination across provincial, municipal, and county levels to accomplish more in less time.

Wen Yonghui: As a veteran, I wanted to contribute to our country in areas where I have expertise. In the past, handling business required visiting multiple departments and counters, which was especially inconvenient for people in township areas. This inspired me to explore whether we could link city, provincial, and county levels, integrate software systems, and enable users to accomplish more tasks in less time. At its core, this product is designed around the real needs of businesses and citizens, leveraging next-generation digital technologies to deliver intelligent, personalized, and precise services that enhance user experience. Building a high-quality tool that people love to use also aligns with national policies to continuously improve government service efficiency, foster innovation, optimize the business environment, and drive rapid economic growth.

Leading in Xinchuang: Pioneering a New Era of Security

Wen Yonghui: First, regarding our competitive standing in the industry, our independently developed comprehensive service window equipment leads the IT Innovation (Xinchuang) sector—a critical foundation for data and network security and a key component of new infrastructure. It sets the benchmark for Xinchuang-compliant security with no direct competitors currently on the market. Key smart features include: rapid and accurate resolution of applicant inquiries; integrated consultation guidance; single-form submission for application information; shortcut-based scanning and photography to digitize documents; intuitive touch interaction for applicants; and an AI-driven evaluation system.

Second, our company prioritizes market research in lower-tier markets to address customer pain points and meet their needs with targeted solutions. During field research in Linxiang, Yueyang, we spoke with an office director at the local government center who noted that desks were cluttered with printers, computers, and other devices. To achieve a unified equipment standard, we developed an integrated desk solution that combines work surfaces with necessary machinery. Simply connecting power and data cables satisfies 90% of operational requirements.

Large-scale deployment of 102 units in Liuyang

Wen Yonghui: On 10/29, our company's new product, the "Intelligent Integrated Service Window," was deployed at scale in the Liuyuan Administrative Approval Bureau, with a total of 102 units. It introduces a brand-new "one-window acceptance" model for government agencies, reducing staffing requirements and cutting training time and costs; eliminates redundant data entry by breaking down data silos across departments; and is built on the XinChuang ecosystem to enable fully domestic deployment.

Wen Yonghui: The comprehensive service window device integrates high integration, intelligence, modularity, and mobility. By combining it with smart government platforms such as intelligent dispatching, digital guidance, warning systems, and equipment management, we have pioneered a new chapter in the "one thing, one-time handling" comprehensive service window model.

Future Outlook: Driving Digital Progress Through Innovation

Wen Yonghui: Digital technologies are fully integrated into social interactions and daily life, providing smart and convenient public services. This drives innovation in public service delivery and societal operations, fosters the development of new smart cities, and creates a vibrant digital future for citizens. Advancing digital inclusion for all is the core direction of building tomorrow's digital society. Moving forward, we will prioritize high-tech solutions—including big data analytics, AI algorithms, and artificial intelligence—to deliver fast, high-quality services that not only speed up processes but also ensure a warm, human-centered experience for everyone.

Wen Yonghui: In terms of development planning, our vision is to revitalize the national information technology industry and make significant contributions to building a digital powerhouse, a Digital China, and a smart society. Guided by innovation, intelligence, and data convergence, we are committed to advancing the nation's digital progress. Our company will embrace digital transformation to empower government services with intelligent, convenient, and scientifically designed hardware and software solutions.

To sustain long-term competitive advantage, we operate on the principles of people-centricity, technological innovation, and data-driven decision-making. With a customer-first approach, our team of tech experts puts your needs at the heart of everything we do.

This article is reprinted from the Hunan Channel of People's Daily Online. Original link:View original text